Heila Cranes expands customer service in the Middle East
Heila Cranes entered into a service agreement with Albwardy Damen to extend the provided service to Damen’s customers in the Middle East. The agreement was signed on 7 November at Europort exhibition in Rotterdam.
Dario Ricci, CEO of Heila Group: “As a marine and offshore crane supplier, we strive to provide all our customers with the best possible service. Our cranes have been installed on many of the vessels delivered by Damen Shipyards in the Middle East. With this service agreement, we ensure Heila customers excellent service and top-quality support throughout the service life of their cranes. In addition, Heila has just opened Heila Cranes Middle East where a high level multi-skilled electrical/automation crane specialist is available at all times to provide immediate support to all Heila cranes in the area.”
Albwardy Damen is a reputable company with extensive experience and knowledge in shipbuilding and ship repair for the marine and oil & gas related industries in the Middle East. Marcel van de Kreke, Operations Director at Albwardy Damen, is delighted to build on the existing relationship between Damen Shipyards and Heila Cranes with this service agreement. “Heila provides a high level of service. It is a healthy company with a good reputation. The agreement includes overhauls, maintenance, repairs, inspections, technical reporting, advice and the supply of spare parts. With Heila, we offer our customers optimum service and long-term certainty. I am looking forward to our cooperation.”
Albwardy Damen will benefit from the fact that the Heila Group is expanding its activities and service in the Middle East with an office and highly specialised service centre in Dubai, offering customers greater efficiency in terms of service.