Mr. Arno van Aalst
Service and communication are key factors
Service and communication levels are key factors that influence the decision to work with Heila Cranes.
Arno van Aalst, managing director of Van Aalst, is convinced of this. ‘Early in the 1990s our company contacted Heila. We immediately clicked during our first meeting with Heila’s owners at that time. Our approach to business and working methods were very much in line with Heila’s culture.’
In 1956, Van Aalst began as a transshipment company (ship unloading equipment) and over the years developed into the company it is today. Van Aalst Bulk Handling started trading at the end of the 1990s. The company specialises in bulk handling systems for loading and unloading dusty, abrasive powders, such as cement, fly ash, alumina, and the transshipment and storage of these. The capacity of these pneumatic ship unloaders varies from 50 to 1000 tonnes per hour. The systems are supplied for use on quaysides, floating pontoons and ships (floating terminals). Most customers are located outside the Netherlands.
‘Heila Cranes has supplied cement manipulators for many years. Ultimately the final customer decides which supplier will be used, but the decision frequently favours Heila. This often results in Heila supplying because they are the sales centre for Heila in north-west Europe. Not only is the product good, the price/quality ratio is also favourable – clearly a key benefit in these difficult economic times. In my view, a key factor in the successful collaboration between us is Heila’s service and communication,’ states Arno. ‘I have two regular contacts at Heila, who both fully understand my needs. Heila stocks an ever-increasing range of components, making fast delivery the norm. We (or our customers) carry out as many repairs as possible ourselves and we can always request feedback from Heila if there are problems. So, after more than 20 years the “click” is still there.’
Unfortunately, the number and also the size of the projects have reduced in recent years, mainly due to the financial climate. ‘But I have noticed some improvement in our sector and am positive about 2014 and the longer-term future. Things are slowly getting better and growth is returning’, concluded Arno.
More information about Van Aalst Bulk Handling? www.vanaalstbulkhandling.com