IKAD Engineering: our Service Ambassador in Australia
IKAD and Heila have worked together since entering into a service partner agreement in December 2017. Heila Cranes strives to provide customers with optimal service in countries where they supply cranes and is always on the lookout for suitable partners. In Australia, IKAD Engineering was an obvious choice. “A healthy company with a good reputation and a high level of service standards,” according to Henk Gennissen, General Commercial Manager at Heila.
IKAD is a renowned company with over 150 employees and its customer base has increased considerably—with satisfied customers, that is, thanks to the company’s excellent and prompt service. The company is responsible for carrying out overhauls, repairs, major rebuilds, and services in its workshop and on site. IKAD also takes care of crane certification and the supply of spare parts. If customers require installation and commissioning of their cranes, IKAD will happily take care of it.
IKAD has recently commissioned another new large capacity HEILA Marine Crane HLRM 230-4SL in the north west of Western Australia for Austral Construction.
Wayne Redfern, Group Manager Defence/Maritime IKAD Engineering: “When we extended our activities, Heila appointed us as an official distributor for the Australian and New Zealand regions. From then on, we also started selling new cranes. The resulting expansion of our services led to the employment of local service agents in key and remote ports.”
Heila Cranes and IKAD Engineering: a perfect match from which customers greatly benefit.